Frequently Asked Questions (FAQs)

Yes, all professionals must meet rigorous credentialing requirements. Our staff includes psychiatrists and registered nurses, as well as many licensed counselors  and other professionals. All staff receive extensive pre-service and on-going training.

Intellectual and developmental disabilities occur before the age of 18 and includes a below average IQ (under 70) and lack of skills necessary for daily living.  Mental illness can occur at any time and may be attributed to a chemical, biological, or environmental change in the person.

The Crisis Intervention/Suicide Prevention hotline is answered 24/7 365 days a year.

No, anyone can make a referral for any PBCC service.

PBCC has staff to assist you with benefit eligiblity, including helping you apply for state and federal benefits.

Prior to the child's third birthday, ECI staff help the family plan for services and supports elsewhere (for example, the school district, Headstart, private therapy services or other resources in the community).

Yes, we accept insurance, Medicaid and Medicare as well as provide services to those who are medically indigent on a sliding fee scale.  In many cases, this allows for little to no cost to the client. 

Service costs are determined using a sliding fee scale, allowing in many cases for little to no cost to the client.  Clients are not denied services based on an inability to pay.

Visits with the doctor are scheduled after an applicant\'s needs are assessed and the person is found to be eligible for services and in need of treatment.

Call us for a brief phone screening to see what services are available for you.  We provide services under contracts with the Texas Department of State Health Services (DSHS) and The Texas Department of Aging and Disability Services (DADS) to individuals with a mental illness and/or intellectual development disability identified as priority population.

The cost of medications can be provided at no cost if the assessment indicates no ability to pay.  Others can be purchased through our Prescription Assistance Program at no or little cost.