Complaint Procedure and Appeals

Please click here for the complaint/grievance procedure for individuals who receive services from PermiaCare programs.


A recipient of community mental health services or anyone on their behalf can file a complaint.  If you feel your rights or the rights of another have been violated, please contact the Client Rights Advocate at 432-570-3333.


Click here for the Notification of Appeals process.


Click here for Medicaid Fair Hearing information.