Suggestion Box
Please use the Employee Complaint process (found here) for complaints from staff.
Please contact the Client Rights Advocate (432-570-3333) for complaints from clients and the community.
Suggestions can also be directed to humanresources@permiacare.org.
PermiaCare Suggestion Box
Improvements Made Via Staff Feedback
- Numerous facility improvements across the organization
- Availability of drinking water for staff and clients in all PermiaCare locations
- Revision of PermiaCare’s dress code procedure to be more in line with the norms of PermiaCare’s diverse workforce
- Preliminary work on a staff culture improvement project
- Revision of PermiaCare’s bereavement and PTO leave procedures
- Implementation of an employee assistance program that provides support, resources, and information for personal and work-life issues.
- Evaluation of enhanced wellness activities for staff
- Established client advisory committee.
- Upgrade of communication channels and information sharing.
- Sharing of improvements that have been made due to feedback provided on the suggestion box.
- Development of a Staff Advisory Committee.
- Development of a PermiaCare program awareness initiative.
- and so much more!
CCBHC Consumer Advisory Committee
This committee meets once a quarter to discuss mental health and substance use services. Members will provide input to the PermiaCare Board of Trustees for decisions regarding community needs, goals, and objectives, service development, quality improvement, and activities, fiscal and budgetary priorities, and governance (human resource planning, leadership recruitment and selection, etc.)
At a minimum, 51% of CCBHC Advisory Committee members must be individuals that have lived experience with mental health and/or substance use disorders or their families. PermiaCare values the feedback provided by those with lived experience and acknowledges their perspective and feedback are vital to improving the quality of services provided to those we serve.
Outcomes/achievements following board recommendations:
- All PermiaCare outpatient mental health clinics installed free phone charging stations
- Re-evaluation of PermiaCare’s late appointment policy to allow more flexibility and improve patient care
- PermiaCare hosted a bowling event (Turkey Bowl) creating an opportunity for those struggling with mental health to meet others with similar experiences
Goals for 2026:
- Evaluate PermiaCare’s trauma informed environment and provide recommendation for potential improvements
- Evaluate transitions from inpatient and respite services to outpatient services for gaps, improvements, and successes
- Identify ways PermiaCare can continue to provide opportunities to connect with peers
- Provide feedback on PermiaCare facility improvements
If you or someone you know would like to join this committee please contact Jade Smith at jadesmith@permiacare.org.